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business practices

People are Everything

on Fri, 04/06/2012 - 22:41

The people you encounter as you patronize a business almost completely shape your happiness with the encounter.  And I'm of the school that says it starts at the top.

Today I ate breakfast at Giraffe - a restaurant in Terminal 5 of London's Heathrow airport.  I liked this place, and will now change my LHR habit to stop here every time.

Why? The people.

The staff immediately put a smile on my face.  They all had just the right amount, and kind of energy.  Despite the fact that it was 7:30 am, they were all moving quickly, yet without making it feel rushed.